RESPECT


Respect the ground you walk on, the water you swim in, and the community and people around you.

Check our The Big Small Print to keep things smooth for everyone and our FAQ’s to get some quick answers.

What is the check-in and check-out time?

Standard check-in is available between 09:00 AM and 05:00 PM. Late arrivals after 05:00 PM must be coordinated with the team at least 24 hours in advance. You check out the same time you checked in, so you get a full 24 hours stay at The Palaone.

Do you provide Airport / Transport Terminal pick up and drop off?

Yes,.We offer complimentary arrival and departure shuttle service (pick-up/drop-off) upon request for anyone staying with us for a minimum of 2 nights.
Notice Requirement: Shuttle requests must be confirmed with our team at least 48 hours prior to arrival or departure. Unannounced transport requests cannot be guaranteed.

Do I have to be afraid of the wildlife on site?

The short answer is no. Our staff is local and knows how to handle the local wildlife. Still, please be aware that we are in direct proximity to a large open forest area, home to a lot of wildlife. The golden rules when you come across wildlife are: Don’t touch anything that won’t touch you AND don’t panic, but report to the nearest staff member.

Is there a minimum stay requirement?

Yes, we have a minimum stay requirement of two nights.

Is smoking allowed on site?

No, smoking is not allowed on site, but we set up a dedicated smoking area outside the main entrance. Please make sure you use the bins provided to get rid of your butts.

Is parking available?

Yes, we offer limited parking for all our guests, but be aware, 4WD access only for the last 200m to our property. Contact us for further details or to arrange pick up.

Do you offer Wi-Fi?

Yes, complimentary Starlink Wi-Fi is available around the different areas of the property.

Are there any dining options on-site?

While we do not have an on-site restaurant, we allow BYO and DIY food and drinks for our day visitors and the use of our community kitchen and fire pits to prepare and eat /drink. Please make sure to take back any rubbish you brought with you, except for organic matter, which can be thrown in our compost bin provided.

Are the guest houses wheelchair friendly?

Our Mango house is guest house is elderly and wheelchair friendly. However, our property is kept with its natural slopes, so if you have specific accessibility needs, please contact us to discuss your requirements.

What is your cancellation policy?

Up to 14 days before arrival: Full refund of the down payment (minus non-refundable transaction fees). 7 to 13 days before arrival: 50% of the down payment is retained. Less than 7 days before arrival / No-Show: The down payment is 100% forfeited.

READY FOR YOUR ESCAPE?


Explore the tropical you and make a home away from home. Escape the concrete jungle and allow yourselves to be (re)charged by nature. Relax on your own terms. Memorable. Authentic. Individual. Hidden gem stuff.